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pharos_rls_b_support [2015/08/03 21:57]
Trevor Cooper created
pharos_rls_b_support [2016/02/09 21:21] (current)
Jack Morgan
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-====== Lab management and support ​======+====== ​Community ​Lab Support ​======
  
 +
 +We use **Jira** for initiating and tracking lab support requests, including ... requests for POD access, connectivity,​ add/remove hardware, network configuration and POD issues. See below for how to submit a request.
 +
 +====POD Access====
 +
 +Access to each environment is granted at the discretion of the lab owner. Each lab maintains there own lab description,​ capabilities (Pharos provides templates) and any specifics regarding remote access, network topology, user guides, install procedures, etc. 
 +
 +While lab resources are managed at the POD level by owners, prioritization and resource contentions issues may be referred to the TSC if needed.
 +
 +====Communication====
 +
 +For communication with Pharos community and lab support we use __//IRC channel//__ **#​opnfv-pharos**
 +
 +====Requesting Support or reporting an issue====
 +
 +1. Create a new issue in Jira with type **Task** (https://​jira.opnfv.org/​projects/​PHAROS/​summary)
 +
 +2. Assign **Priority** as: Blocker; Critical; Major; Minor; Trivial
 +
 +3. Select applicable release **Version**:​ e.g. Brahmaputra
 +
 +4. Use **Component** to assign as: 
 +    a) POD Access Request (Request to add/remove an individuals (VPN) access for a community lab)
 +    b) POD Connectivity Request (Request to add/remove lab firewall rules to connect POD to remote service e.g. CI)
 +    c) POD Hardware Request (Request to add/remove POD hardware e.g. NIC, memory, ...)
 +    d) POD Network Request (Request to add/​remove/​change POD or Host network configuration)
 +    e) POD Issue (Report an issue with a POD for the lab owner to troubleshoot)
 +    ​
 +5. **Assign** to appropriate lab owner (See  here https://​wiki.opnfv.org/​pharos?&#​community_test_labs for current lab owner). If you are not sure it will be assigned to Pharos PTL by default (they will re-assign appropriate ownership but this may delay your request)
 +
 +6. Be sure to specify which **Lab and POD** you are working with.
 +
 +Note: Please provide your gpg key when requesting VPN access so your user name and password can be sent securely.
pharos_rls_b_support.1438639025.txt.gz ยท Last modified: 2015/08/03 21:57 by Trevor Cooper