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We use Jira for initiating and tracking lab support requests, including … requests for POD access, connectivity, add/remove hardware, network configuration and POD issues. See below for how to submit a request.
Access to each environment is granted at the discretion of the lab owner. Each lab maintains there own lab description, capabilities (Pharos provides templates) and any specifics regarding remote access, network topology, user guides, install procedures, etc.
While lab resources are managed at the POD level by owners, prioritization and resource contentions issues may be referred to the TSC if needed.