pharos_rls_b_support
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pharos_rls_b_support [2016/01/28 19:12] Trevor Cooper [Pharos Governance and Usage Policies] |
pharos_rls_b_support [2016/02/09 21:21] (current) Jack Morgan |
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| - | ====== Lab management and support ====== | + | ====== Community Lab Support ====== |
| - | ===== Pharos Governance and Usage Policies ===== | + | We use **Jira** for initiating and tracking lab support requests, including ... requests for POD access, connectivity, add/remove hardware, network configuration and POD issues. See below for how to submit a request. |
| - | + | ||
| - | We use Jira for initiating and tracking lab support requests, including ... requests for POD access, connectivity, add/remove hardware, network configuration and POD issues. See below for how to submit a request. | + | |
| ====POD Access==== | ====POD Access==== | ||
| Line 11: | Line 9: | ||
| While lab resources are managed at the POD level by owners, prioritization and resource contentions issues may be referred to the TSC if needed. | While lab resources are managed at the POD level by owners, prioritization and resource contentions issues may be referred to the TSC if needed. | ||
| + | |||
| + | ====Communication==== | ||
| + | |||
| + | For communication with Pharos community and lab support we use __//IRC channel//__ **#opnfv-pharos** | ||
| ====Requesting Support or reporting an issue==== | ====Requesting Support or reporting an issue==== | ||
| + | 1. Create a new issue in Jira with type **Task** (https://jira.opnfv.org/projects/PHAROS/summary) | ||
| + | |||
| + | 2. Assign **Priority** as: Blocker; Critical; Major; Minor; Trivial | ||
| + | |||
| + | 3. Select applicable release **Version**: e.g. Brahmaputra | ||
| + | 4. Use **Component** to assign as: | ||
| + | a) POD Access Request (Request to add/remove an individuals (VPN) access for a community lab) | ||
| + | b) POD Connectivity Request (Request to add/remove lab firewall rules to connect POD to remote service e.g. CI) | ||
| + | c) POD Hardware Request (Request to add/remove POD hardware e.g. NIC, memory, ...) | ||
| + | d) POD Network Request (Request to add/remove/change POD or Host network configuration) | ||
| + | e) POD Issue (Report an issue with a POD for the lab owner to troubleshoot) | ||
| + | | ||
| + | 5. **Assign** to appropriate lab owner (See here https://wiki.opnfv.org/pharos?&#community_test_labs for current lab owner). If you are not sure it will be assigned to Pharos PTL by default (they will re-assign appropriate ownership but this may delay your request) | ||
| + | 6. Be sure to specify which **Lab and POD** you are working with. | ||
| + | Note: Please provide your gpg key when requesting VPN access so your user name and password can be sent securely. | ||
pharos_rls_b_support.1454008331.txt.gz · Last modified: 2016/01/28 19:12 by Trevor Cooper
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