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--- pharos:lf_support [2015/07/13 20:27]
Trevor Cooper created
+++ pharos:lf_support [2015/07/16 08:09] (current)
hongbo tian [Table]
@@ Line 2: / Line 2: @@
-===== Requesting Support =====
+===== Getting Support =====
-Please send the following info to [[opnfv-helpdesk@rt.linuxfoundation.org]]
+Send requests with the following info to [[opnfv-helpdesk@rt.linuxfoundation.org]]
   - Your name and email address
+  - Project name
+  - Type of issue [TBD categories]
+  - Description of issue
+  - Urgency [TBD urgency options]
+Note a convenience alias [[helpdesk@opnfv.org]] goes to the same place as the canonical opnfv-helpdesk@rt.linuxfoundation.org, but is easier to remember.
+You will get help faster and better if you provide a detailed explanation of the problem. Response time to routine support requests will vary depending on the nature of the request, but you should receive an immediate confirmation
+email with the ticket number that was assigned to your request. If you do not receive that confirmation, nor any response back from IT administrators, please notify the community support team per below. Examples of routine support requests:  reporting website content problems, requesting access to resources, requesting new gerrit projects, reporting problematic CI jobs, etc.
+===== OPNFV Community Support Structure and Guidelines =====
+Community Support Team mailing list [TBD]
+Infra mailing list is used for discussions [[infra-steering@lists.opnfv.org]]
+Linux Foundation emergency email / telephone is only available to designated community support resources
+The opnfv-admin mailing list is private and designated community support resources will be added to the list
+Support resources:
+  - ASMO
+    -
+    -
+  - EMEA
+    -
+    -
+  - APAC
+    -
+    -
+**Volunteers (please register your name here if you can volunteer to help support the LF infrastructure)**
+^ Name                                              ^ Geo                     ^ Availability  ^
+| Fatih Degirmenci <fatih.degirmenci@ericsson.com>  | Sweden, CET             |               |
+| Daniel Smith <daniel.smith@ericsson.com>          | US Eastern Time Zone    |               |
+| Peter Bandzi <pbandzi@cisco.com>                  | CET - Europe Time Zone  |               |
+| Victor Laza <vlaza@cloudbasesolutions.com>        |                         |               |
+| Hongbo Tian<hongbo.tianhongbo@huawei.com>         | Beijing, UTC+8          |               |
-===== Support Team =====
-Please

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